Terms of Service

Welcome to www.rainah.co.uk (the "Website"). By using this Website, you agree to the following Terms of Use (the "Terms"), which, along with our Privacy Policy and Conditions of Sale, govern your relationship with Rainah Limited. If you do not agree with these Terms, please do not use this Website.

 

ABOUT US

This Website is operated by Rainah Dogs Limited, a company specialising in premium dog accessories and treats designed with functionality, safety, and style in mind. 

 

USE OF THE WEBSITE

The content provided on this Website is for personal, non-commercial use only. You agree not to:

• Copy, distribute, or modify any material from this Website without written permission.
• Use this Website in any way that causes, or is likely to cause, disruption, damage, or impairment.
• Attempt to gain unauthorised access to the Website or its systems.

We reserve the right to terminate your access to the Website if we suspect misuse or breach of these Terms.

 

INTELLECTUAL PROPERTY

All content on this Website, including designs, text, images, and logos, is the property of Rainah Dogs Limited or its licensors. You may download or print content solely to assist with placing an order. Any other use, including reproduction or commercial exploitation, is prohibited without prior consent.

 

CONDITIONS OF SALE

Order Confirmation

When you place an order, you will receive a confirmation email. This email serves as an acknowledgment of your order but does not guarantee acceptance. A second email will confirm when your order has been processed and dispatched.

Pricing and Payment

• All prices are listed in Pounds Sterling (£) and include VAT unless stated otherwise.

• Delivery charges are calculated at checkout.

• We accept payment via Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, and Shopify Pay.

• Prices are subject to change, but any changes will not affect orders that have already been confirmed.

Product Availability

All products are subject to availability. In the rare event that an item is out of stock after you place your order, we will notify you and offer an alternative or a refund.

Non-Refundable Items

For health and safety reasons, dog treats and other food products are non-refundable unless they are faulty or damaged upon arrival. Please refer to our Refund Policy for more details.

 

LIABILITY

While we take every effort to ensure that the information on our Website is accurate, we do not guarantee that it is free from errors or omissions. The content is provided for general informational purposes and should not substitute professional veterinary advice.

Rainah Limited will not be held liable for:

• Any indirect or consequential loss, including loss of profits or business.

• Delays or failures due to circumstances beyond our control.

Nothing in these Terms excludes liability for death or personal injury caused by negligence or fraud.

 

LINKS TO THIRD-PARTY WEBSITES

This Website may include links to third-party websites. These links are provided for your convenience and do not signify our endorsement. Rainah Dogs Limited is not responsible for the content or practices of external sites.

 

CHANGES TO THESE TERMS

We may update these Terms from time to time. By continuing to use the Website, you agree to be bound by any changes. Please review this page periodically to stay informed of updates.

 

GOVERNING LAW

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

 

CONTACT US

If you have any questions about these Terms or need assistance, you can contact us at:

• Email: gabrielle.mcguire@rainah.co.uk