Privacy Policy

At Rainah Dogs, we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and protect your information when you interact with us.

Information We Collect

We collect personal information you provide directly to us, such as:

• Name, email address, phone number, and postal address (e.g., for orders or newsletter sign-ups).
• Payment details when you make a purchase (processed securely via our payment provider).
• Any messages or correspondence you send us.

We may also collect information automatically, such as:

• Browser type, IP address, and device information when you visit our website.
• Cookies to enhance your browsing experience and analyse website performance.

How We Use Your Information

We use your personal data for the following purposes:

• To process and fulfil your orders.
• To provide customer support.
• To send updates, offers, and newsletters (only with your consent).
• To analyse and improve our website and services.

Sharing Your Information

We do not sell or rent your personal data to third parties. We may share your information with:

• Service providers who assist us in running our website and fulfilling orders (e.g., delivery couriers or payment processors).
• Legal authorities if required by law.

Data Retention

We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations.

Your Rights

You have the right to:

• Access, update, or delete your personal information.
• Opt-out of marketing communications by clicking "unsubscribe" in our emails.
• Request that we stop processing your data (subject to certain conditions).

To exercise these rights, contact us at gabrielle.mcguire@rainah.co.uk.

Cookies Policy

Our website uses cookies to provide a better browsing experience. By using our site, you consent to the use of cookies. You can manage your cookie preferences through your browser settings.

Security

We implement industry-standard measures to protect your data from unauthorised access, disclosure, or misuse. However, no method of data transmission over the internet is 100% secure.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page.

Contact Us

If you have questions about this Privacy Policy, contact us at:

• Email: gabrielle.mcguire@rainah.co.uk